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Safety is our number one priority. By nature our work can be inherently dangerous and we train to deal with as many scenarios as possible. We reserve the right to walk away from any project or window that we feel is not worth the risk.
We require an adult to be present at all times when a minor is home. If we show up to a job where a minor is home alone, our cancellation policy will go into effect and you will be charged accordingly. The home can be vacant but please let us know beforehand and give us direction to access.
Some jobs may not be worth the financial gain due to general liability or safety risk as a business and we reserve the right to refuse service. Some jobs may be out of our scope of work and we reserve the right refuse to service.
We require 72 hours notice for cancellations. Cancellations with less notice will be subject to a 25% of job charge. Same day cancellations will be subject to 80% of job charge. Policy will be waived in reasonable circumstances beyond customers control.
Rain happens. Please follow our cancellation policy in the event of rain. If youre scheduling during rainy season and you know youll cancel then please reschedule for a different time of year and within our cancellation policy. Dirty windows create dirtier windows in the rain and clean windows are clean in the rain.
Please keep your pets in a safe place so we can work without interruptions. Remember that your pets act different around strangers when youre not there. Please dont leave us in a vulnerable situation. Our job may require us to open windows, doors, gates, and require us to access different areas of your property. Please have a plan to let us access the areas we need uninterrupted and keep your pets safe. All of our jobs have budgets so we may have to raise your price if we are spending extra time on this matter.
We want you to be happy. If youre not completely happy with our work we will either try to come out and make it right or refund your money at our discretion. We ask that you please communicate with us so we can learn and fix any issues that arise.
All payments are due on receipt. If your payment is 15 days late, you will be subject to an additonal 10% fee per month. Accepted payments are venmo, cash app, cash, check, and all major credit cards.
No one likes prices going up, we get it. Unfortunately business expenses go up annually due to inflation and other factors. To keep our business financially healthy we reserve the right to raise prices. This could mean a price change on your original service, next service, or multiple services later. You will be notified of price changes before any work begins.
Exclusions on all projects unless otherwise specified: Additionally insured certificates, waiver of subrogation, permits, bonds, inspection fees, water supply/source, traffic control / lighting, dust control, trash hauling, drilling or screwing (screen installation), standby of other contractors, overtime / night Work, trash receptacles / hand washing station / portable restrooms, any work unless specifically included in estimate.
Pricing is based on questions being answered accurately. If theyre incorrectly answered we reserve the right to adjust our pricing or terminate our estimate/contract completely. We price our job based on quantity of work, access and how much time we think it will take based on other factors. Your estimate is good for 30 days only. The schedule of work shall be mutually agreeable to both parties.
Access must be granted to all places requiring admission, codes or other access procedures for the purpose of our work including access to water and bathrooms. If we cannot access your property for the agreed upon service you may be subject to rescheduling fees or extra waiting costs.
Special equipment needed to complete a project will be billed at rental cost and all associated expenses plus 15%. You will be notified in the event special equipment is needed.
Customer or contractor shall pay for any and all waiver of subrogation or bonding requirements, special insurance or insurance requirements beyond what we hold for insurance limits and any other special requirements required on their specific project.
We ask that you move valuables and breakables before our arrival. Our company will replace anything in the event we accidentally break something while working. If something breaks while its being used as designed then the customer will be responsible. Example: We drop a tool and it breaks a window, we will replace the window. Example: We open the window as designed and the window slams shut and breaks, the customer will be responsible. Sometimes things just break and we were the next one to touch it. Common damage we see: